Terms of Service

Effective 15 September 2026 · Last updated 15 September 2026

1. These terms

BillSmart is provided by Khandelwal Digilabs, a sole proprietorship of Raghav Khandelwal, registered as a micro enterprise under Udyam (UDYAM-MP-08-0049274), Main Road, Ganj, Betul, Madhya Pradesh 460001, India. By creating an account or using the app, you agree to these terms. If you are agreeing on behalf of a business, you confirm you are authorised to do so.

These terms work together with our Privacy Policy and Refund & Cancellation Policy.

2. What the service is

BillSmart is software for shops and businesses — for making challans, recording packing and delivery, printing, keeping a day-book and related records. It is a record-keeping and workflow tool. It is not accounting, tax, or legal advice, and it is not a substitute for your books of account or your statutory filings.

3. Your account

• You are responsible for everything done through your account and by the users you create.
• Keep PINs and passwords private. Tell us at once if you think someone has got in who should not have.
• You are responsible for removing users who leave your business.
• The information you give us for your account must be true and kept up to date.

4. Free trial

New accounts get a 15-day free trial with full features, with no payment details needed. We may change the length of the trial for future customers, but not for a trial already running. At the end of the trial, if you do not subscribe, your account becomes read-only and you may still export your data. We will tell you before that happens.

5. Fees and payment

Paid plans, their prices and billing cycle are as set out on our website or in the written quote we give you. Unless stated otherwise:

• Fees are payable in advance for each billing period.
• Prices are exclusive of GST and other taxes, which are charged as applicable by law.
• Payment is collected through a payment gateway. We do not store your card or bank details.
• If a payment fails or is not made, we may suspend the account after telling you. Your data is not deleted on suspension — see section 10.
• We may change prices with at least 30 days' notice before your next billing period.

Refunds and cancellation are covered in our Refund & Cancellation Policy.

6. Your data

The challans, party names, items, rates and all other records you enter remain yours. We hold them to run the service for you. You can export your data at any time while your account is active. We handle your data as described in the Privacy Policy.

You confirm that you have the right to put into BillSmart the information you enter, including information about your own customers, and that you will meet your own obligations to them under applicable law.

7. Voice challan and accuracy

The voice feature uses an AI service that converts what you say into challan entries. It will sometimes get things wrong. The filled challan is shown to you before it is saved, and you are responsible for checking it before saving, printing or sending it. The same applies to challans entered by hand. We are not liable for loss caused by an incorrect entry that was saved by a user.

The voice feature depends on a third-party service. It may be unavailable at times, and daily usage limits may apply to your account. We may switch the feature off for your account at your request.

8. Acceptable use

You agree not to:

• use BillSmart for anything unlawful, or to store data you are not entitled to hold;
• try to break into, overload, scrape or reverse-engineer the service, or get at another business's data;
• resell, sublicense or white-label the service without our written agreement;
• share one account across separate businesses that should have their own.

We may suspend an account that is doing any of the above, and will tell you why.

9. Availability and support

We work to keep the service running, but we do not promise uninterrupted or error-free operation. Maintenance, provider outages, internet or power failures, and problems with your own devices or printers can all interrupt the service. Where we can, we will give notice before planned maintenance.

Support is provided on WhatsApp, phone and email during normal working hours. Setting up your account and training your staff is included.

Printers, computers and other hardware at your premises are not supplied by us and are not our responsibility, though we will help where we can.

10. Suspension, cancellation and closure

• You may cancel at any time; see the Refund & Cancellation Policy for what happens to the period you have paid for.
• We may suspend the account for non-payment or for a breach of section 8, after telling you.
• We may end the service with at least 30 days' notice. In that case we refund the unused part of any fee you have paid in advance.
• After an account is closed, your data is kept for 90 days so you can ask for an export, and is then deleted. Backup copies age out within 30 days after that.

11. Our liability

The service is provided as it is. To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit, loss of business, or loss caused by data you entered incorrectly.

Where we are found liable, our total liability for all claims in any 12-month period is limited to the fees you paid us for the service in that period. Nothing in these terms limits liability that cannot be limited under Indian law.

12. Changes to these terms

We may update these terms. If a change materially affects you, we will tell you inside the app or by email at least 30 days before it takes effect. Continuing to use BillSmart after that means you accept the new terms.

13. Governing law

These terms are governed by the laws of India. The courts at Betul, Madhya Pradesh have jurisdiction over any dispute, without preventing either party from seeking urgent relief elsewhere where the law permits.

14. Contact